CSM Magazine

JUNE 19, 2023

Display Genuine Empathy One of the most effective ways to make your customer service team more approachable and relatable is by displaying genuine empathy to customers. This means understanding and acknowledging their feelings, needs, and concerns during the entire customer interaction.

Customer Service 52

Customer Service Social Media Exceptional Customer Service Customer Service Representative 52

Answer Dash

NOVEMBER 21, 2018

Frictionless A ‘frictionless’ experience means an effortless one and for a customer today, effortless means being able to interact with a business whenever and however they would like. But in today’s fast-paced world, a customer journey includes an increasing number of touch-points.

User Experience 75

User Experience Social Media 2025 2010 75

Comm100

JANUARY 5, 2017

When your customers ask for a discount that you just can’t give them, try and offer them the next best thing. By keeping your “no” as positive and as helpful as you can, you will renew customer confidence, and keep them coming back. Customer Service Representative. Best regards, David. My name is Elise.

White Paper 42

White Paper Social Media Download Customer Service Representative 42