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Customer Confidence

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5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

JUNE 24, 2019

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. 10 Examples of Great Customer Service by Nextiva.

Article

Article 2019 Customer Service Poor Customer Service

Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet

Comm100

JANUARY 5, 2017

When your customers ask for a discount that you just can’t give them, try and offer them the next best thing. By keeping your “no” as positive and as helpful as you can, you will renew customer confidence, and keep them coming back. This will help you avoid having to tell your customer that you cannot deliver what was promised.

CXDNA Update

5 Top Customer Service Articles for the Week of June 24, 2019

Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet

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