Customer Engagement Customer Relationship Management Return on Investment Telecommunications 
West Monroe
JANUARY 23, 2022
For example, a large telecommunications network that includes an extremely complex field area network strings together vast amounts of data connected to homes, businesses, and energy service aggregators, all of which present potential risk vectors. Doing so enables utilities to design DER programs that optimize value for all stakeholders.
Bold360
DECEMBER 1, 2016
He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.
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