Bold360

APRIL 6, 2021

With a clear view from the frontlines of what Bold360 customers have been experiencing, Customer Relationship Manager Shai Horstock explains the shift enterprises have had to make in order to become nimbler, a change that won’t (and shouldn’t) go back to the pre-pandemic normal. Now, responsiveness rules the day.

Roadmap 52

Roadmap E Commerce Telecommunications Customer Relationship Management 52

Think Customers

APRIL 6, 2020

They are on the front line of a brand’s relationship with customers and the public. They provide essential services that in some cases deliver life-sustaining support of banks, healthcare organizations, telecommunications, travel, and insurance, just to name a few.

Contact Center 52

Contact Center Connections Insurance Telecommunications 52

West Monroe

JANUARY 23, 2022

For example, a large telecommunications network that includes an extremely complex field area network strings together vast amounts of data connected to homes, businesses, and energy service aggregators, all of which present potential risk vectors. In this sense, telecommunication companies are the backbone for how utilities manage DERs.

2022 40

2022 Transportation Telecommunications Wireless 40

Ecrion

MAY 11, 2018

For example, let’s say your organization deals in telecommunications. Your CCM solution has templates for invoices, and you can create one that registers when a customer reaches a certain amount of data usage per month. Your company provides mobile services — talk, text, data, and you sell the latest and greatest smartphones.

Insurance 40

Insurance Document Communication Telecommunications 40

Ecrion

MAY 11, 2018

For example, let’s say your organization deals in telecommunications. Your CCM solution has templates for invoices, and you can create one that registers when a customer reaches a certain amount of data usage per month. Your company provides mobile services — talk, text, data, and you sell the latest and greatest smartphones.

Insurance 40

Insurance Document Communication Telecommunications 40

Kustomer

FEBRUARY 29, 2024

In addition to customer support functionalities, Zendesk offers tools for sales and customer engagement, providing businesses with an integrated approach to managing the entire customer lifecycle within a single platform.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Forrester's Customer Insights

NOVEMBER 5, 2019

We all instinctively believe that great customer experience can bring financial success, but proving this with numbers can be a real challenge. If you are a CX professional working in a telecom, this research is particularly relevant to you.

Financial 26

Financial Customer Experience Telecommunications Customer Relationship Management 26