Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. Shopify is the ultimate e-commerce solution supporting more than 600,000 businesses in about 175 countries. Improve Your Customer Support.

E Commerce 111

E Commerce Sales Customer Engagement E-support 111

Optimove

JUNE 1, 2023

The (modern) Customer Journey In today’s dynamic e-commerce landscape, understanding the customer journey has become more critical than ever. Instead, customers embark on a complex journey influenced by multiple touchpoints and channels. But what is the journey of a customer in e-commerce?

Customer Journey 98

Customer Journey E Commerce E-support Marketing 98

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. Shopify is the ultimate e-commerce solution supporting more than 600,000 businesses in about 175 countries. This highlight the power of good customer service and support.

E Commerce 52

E Commerce Sales Customer Engagement E-support 52

Kustomer

JUNE 7, 2023

For brands looking to come out of this wartime period as successful, it will be essential to provide connected service that scales and delights. New trends that emerge quickly become baseline expectations for customers. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.

Customer Experience 84

Customer Experience E Commerce E-support 2022 84

Kustomer

JULY 28, 2022

Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. A good product or service isn’t making the cut on its own. Better brand equity: A consistently positive customer experience makes your brand more valuable to the customer.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

Ecrion

SEPTEMBER 23, 2020

Proper CS doesn’t actually begin when a customer makes a purchase on your site or when they contact you with a question or complaint. Instead, it begins the very first moment that a consumer interacts with your website, follows you on social media, or sets foot in your store. Meeting consumer expectations is a challenge.

Customer Service 105

Customer Service Social Media Poor Customer Service Customer Service Representative 105

Call Experts

JUNE 3, 2022

By understanding your customers’ needs, you’ll be able to create a USP that addresses these needs. You’ll ensure greater customer satisfaction and decrease support costs by anticipating what customers need. . So take your first step today and get started on your customer-focused strategy.

Contact Center 98

Contact Center E-support Customer Service Representative Exceptional Customer Service 98