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Remove Customer Engagement Remove Customer Voice Remove Return on Investment Related Topics
Customer Experience Professionals ROI NPS Loyalty Programs Customer Relationships Competitive Advantage Customer Journey Mapping Multi-Channel Culture Innovation More Related Topics >
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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

OCTOBER 1, 2018

Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. Faulty CXM Trajectory. CXM Timeline to CX-Centricity.

Customer Experience 63
Customer Experience 2017 ROI 2018 63
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What is Voice of the Customer (VoC)?

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Voice of the Employee. Voice of the Market. Voice of the Business.

Multi-Channel 40
Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40
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