Customer Expectations Customer Focused Customer Service Training Hotels 
ShepHyken
SEPTEMBER 15, 2021
I would only hire the best people and train them to take care of our customers. . We would make them feel like they were a guest at a fine hotel or restaurant. Our service would be impeccable. . If you think about these answers, they are exactly what customers expect anyway. What would be over the top?
ShepHyken
MARCH 2, 2020
Check out this pyramid which shows that the higher the product is on the four levels of the pyramid, the more valuable it is to the customer. The new guest-centric look of loyalty for hotels by Mitra Sorrells. Most companies are concerned about the rising cost of acquisition – not just hotels. Lots to learn here.
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ShepHyken
SEPTEMBER 5, 2022
4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.
ShepHyken
OCTOBER 11, 2021
Here are the four best ways to make sure your customer service is top-notch in 2021. My Comment: This article hits on some of the basics of a great customer experience. And, it’s not about being “over-the-top,” but simply doing what customers expect. by Max Starkov. Same for CX. It’s more than a strategy.
ShepHyken
AUGUST 1, 2022
These people are the brand ambassadors who get customers to buy more and say, “ I’ll be back.”. Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.
ShepHyken
APRIL 3, 2017
This short article makes the case for why internal service is important and teaches us a few questions we should be asking our fellow employees (internal customers). 10 Traits of a Great Hotel Front Desk Agent by Rupesh Patel. Do they have hotel experience? Did they come from another hotel? Want Loyal Customers?
ShepHyken
APRIL 24, 2017
2017 Customer Service Expectations Survey by Gladly. Gladly) Trends and insights from surveying 1000 consumers on customer service. My Comment: Our friends at Gladly have released their 2017 Customer Expectations Survey. Top 10 Customer Service Blogs to Follow in 2017 by Daniela Puzzo.
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