ReviewTrackers

MAY 8, 2017

20:20 Customer Experience Summit by Marketforce gathers 250+ senior CX professionals from across a huge variety of industries, including retail, transport, financial services, media, telecoms, utilities, and more. CXPA Insight Exchange. Where: London, UK. When: May 16 to 17, 2017. Where: Phoenix, AZ. Where: Boston, MA.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Storyminers

MAY 8, 2017

They all use the six customer experience pillars. Interestingly, the one that’s currently receiving the least amount of attention is Experience Design Improvement & Innovation.

Innovation 76

Innovation ROI Customer Experience Professionals Customer Centricity 76

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. Best practices and customer stories are shared regularly with employees.

Customer Experience 40

Customer Experience Customer Experience Professionals ROI 2011 40

CX Journey

DECEMBER 13, 2018

How to Build a CX Team Within the CX Team, the Customer Experience Director (or Customer Insights Director) leads the charge. The pressure to demonstrate business impact and ROI quickly makes your first hire even more important. With no customer insights team in place, it is hard to know where to begin.

Insights 33

Insights Customer Insights Leadership Insurance 33

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. He specializes in operationalizing customer insight to drive better customer outcomes.

2020 132

2020 Customer Experience Magazine Consulting 132