InMoment XI

MAY 25, 2023

Customers are the lifeblood of any business, and providing them with a great experience can lead to increased loyalty, higher satisfaction, and improved brand reputation. It’s simple: every company needs customers, but what happens when there are so many brands to choose from? What Is Customer Experience Design?

Customer Experience Design 484

Customer Experience Design Customer Experience Competitive Advantage User Experience 484

Grade.us

MAY 23, 2018

Customers are likely to spend 31% more on a business with “excellent” reviews. The #SmallThanks initiative makes it possible for Google-listed businesses to create social media images, videos, and other offline marketing materials featuring customer reviews. Offering a mediocre service isn’t going to get you many reviews.

Marketing 48

Marketing Social Media E Commerce Download 48

Myra Golden

OCTOBER 26, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Magazine 88

Magazine Social Media Customer Service Representative Contact Center 88

Myra Golden

OCTOBER 26, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Magazine 88

Magazine Social Media Customer Service Representative Contact Center 88

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Magazine 69

Magazine Social Media Customer Service Representative Contact Center 69

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Magazine 69

Magazine Social Media Customer Service Representative Contact Center 69

Myra Golden

MARCH 29, 2016

Taking out my shoes in preparation for tomorrow’s keynote got me thinking about the QVC customer experience. Not only am I QVC customer, I’m a fan. I’m a fan of their fantastic and profitable customer experience. QVC customers have 30 days to return or exchange any item. Full disclosure. And I’m not alone.

Customer Experience 45

Customer Experience 2014 Social Media Customer Service Representative 45