ClearAction
AUGUST 29, 2015
Also, desktop dashboards showing real-time customer survey feedback are commonplace among a variety of managers in most companies, empowering them to follow-up about dissatisfaction and address issues specific to each manager's use case. Solving issues within one manager's domain at a time helps chip away at problems.
ClearAction
MAY 31, 2015
Breaking Down Silos for Customer Experience Management. Since customers see their experience as a horizontal series of steps (journey), are silos of experts across the company negatively affecting customer experience? How Human Resources Can Add Value to Customer Experience Excellence.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Read the full answers of the experts below. Some hints: big data, omnichannel, personalisation, AI and organizational culture.
Retently
AUGUST 9, 2018
If you’re interested in hearing about a successful Voice of the Customer example , look no further than Porsche. The vehicle was quite different from the existing high-performance sports cars the brand was known for. Porsche underwent exhaustive customer research before going ahead with product development.
ClearAction
OCTOBER 1, 2018
The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. customers, channel partners, alliances). The future is urgently calling for us to shift to company-wide alignment with CX.
Expert insights. Personalized for you.
117 
Let's personalize your content