Totango

MARCH 8, 2022

CSM Practice is a CS consulting firm that serves technology and services organizations. They are affiliated with the Customer Success Association, a membership organization dedicated to providing information about the CS profession and helping CS professionals connect. CSM Practice. Support and Success Boston.

2022 116

2022 Customer Success White Paper Social Media 116

Confirmit

JUNE 4, 2018

Companies’ relationships with their customers have become more complex, involving more channels and touchpoints than ever before, but customer expectations are at an all-time high. In this guide, we address a number of the critical elements of creating and managing a Voice of the Customer program.

White Paper 40

White Paper Touchpoint Customer Experience Professionals Metrics 40

8x8

JANUARY 3, 2018

Once the mapping is complete and armed with dependable data points, customer experience professionals will have a clear view of the customer experience, create a baseline for future actions, and focus on making improvements. This activity greatly emphasizes the value of transparency of the information.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

Once the mapping is complete and armed with dependable data points, customer experience professionals will have a clear view of the customer experience, create a baseline for future actions, and focus on making improvements. This activity greatly emphasizes the value of transparency of the information.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

Once the mapping is complete and armed with dependable data points, customer experience professionals will have a clear view of the customer experience, create a baseline for future actions, and focus on making improvements. This activity greatly emphasizes the value of transparency of the information.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

ClearAction

OCTOBER 4, 2015

One of our top customers' CEO told us we were arrogant and hard to do business with; he said he couldn't wait for any of our competitors to be first to market with next-generation technology so he could take his business there. This type of thing is a blessing in disguise to CX professionals. 4) Avoid Being Duped.

Customer Experience 118

Customer Experience White Paper ROI Financial 118

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. Some journey steps are made up of simple interactions, like downloading a white paper, or completing a form submission.

Measurement 40

Measurement White Paper Customer Journey ROI 40