InMoment XI

MAY 25, 2023

The customer experience (CX) is crucial for any business that wants to succeed in today’s highly competitive market. Great customer experience doesn’t just happen as soon as you send out a survey; it needs to be planned and designed purposefully. What Is Customer Experience Design?

Customer Experience Design 484

Customer Experience Design Customer Experience Competitive Advantage User Experience 484

Myra Golden

MARCH 29, 2016

Taking out my shoes in preparation for tomorrow’s keynote got me thinking about the QVC customer experience. Not only am I QVC customer, I’m a fan. I’m a fan of their fantastic and profitable customer experience. Many of the QVC hosts engage and interact with customers over social media.

Customer Experience 45

Customer Experience 2014 Social Media Customer Service Representative 45

Grade.us

MAY 23, 2018

The #SmallThanks initiative makes it possible for Google-listed businesses to create social media images, videos, and other offline marketing materials featuring customer reviews. Offering a mediocre service isn’t going to get you many reviews. Step 4: Customize your marketing materials.

Marketing 48

Marketing Social Media E Commerce Download 48

Myra Golden

OCTOBER 26, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. Sign up and join Myra over coffee every week.

Magazine 88

Magazine Social Media Customer Service Representative Contact Center 88

Myra Golden

OCTOBER 26, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. Sign up and join Myra over coffee every week.

Magazine 88

Magazine Social Media Customer Service Representative Contact Center 88

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. Sign up and join Myra over coffee every week.

Magazine 69

Magazine Social Media Customer Service Representative Contact Center 69

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals.

Magazine 69

Magazine Social Media Customer Service Representative Contact Center 69