Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy.

Touchpoint 118

Touchpoint Customer Journey B2B Customer Journey Mapping 118

Education Services Group

APRIL 25, 2021

.” That’s what is so great about Customer Success. There are always opportunities to improve and iterate, ways to make your customer experience better, more streamlined. CS Roadmap. Much like a business plan, your CS team needs a roadmap to organize the complexity of building a robust CS practice.

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91

West Monroe

APRIL 18, 2017

Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. There is no silver bullet in building and delivering a Customer Experience program.

Airlines 40

Airlines White Paper Social Media Roadmap 40