GetFeedback

FEBRUARY 15, 2019

Interested in learning more about your customers so you can improve products, enhance customer experience , and ultimately drive growth? Net Promoter Score is a trusted measure of customer loyalty. It can help companies understand their audiences by quantifying customer sentiment toward products and services.

Net Promoter Score 150

Net Promoter Score NPS White Paper Feedback 150

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. As the banking consumer grows more loyal, they no longer use multiple banks for their various financial services needs. Consistently Remarkable Service.

Banking 40

Banking White Paper Loyalty Customer Centricity 40

CustomerSuccessBox

JUNE 21, 2022

Include them in the pre-sales meetings with customers and encourage them to share their experiences with them. Also, this way they get to know customers and their pain points better. This leads to a smooth transition of customers and creates a better customer experience. Use Data for Personalization.

White Paper 52

White Paper Customer Retention Webinar Sales 52

West Monroe

APRIL 18, 2017

Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. There is no silver bullet in building and delivering a Customer Experience program.

Airlines 40

Airlines White Paper Social Media Roadmap 40

Hero Digital

OCTOBER 5, 2019

And there are a few ways to talk to your customers directly. Direct interviews can provide powerful insights into customer experiences with your brand and products. Interviews are a great way to go deep into the needs of a specific persona or customer type,” Atlassian says. Audience Interviews. The Bottom Line.

B2B 40

B2B Touchpoint White Paper Multi-Channel 40

Education Services Group

APRIL 25, 2021

.” That’s what is so great about Customer Success. There are always opportunities to improve and iterate, ways to make your customer experience better, more streamlined. CS Roadmap. Much like a business plan, your CS team needs a roadmap to organize the complexity of building a robust CS practice.

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91

Comm100

JANUARY 14, 2020

For years, many companies struggled to cobble together the best customer experiences they could. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos? What is Digital Omnichannel?

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product.

Brands 88

Brands White Paper Social Media Webinar 88

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product.

White Paper 76

White Paper Social Media Webinar 2020 76

Comm100

JANUARY 14, 2020

For years, many companies struggled to cobble together the best customer experiences they could. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos? What is Digital Omnichannel?

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

One Millimeter Mindset

JANUARY 28, 2019

What might your professional success roadmap look like if you focused on developing soft skills and acumen essential to bridging the cross-functional communication gaps which erode profitability? Download my white paper “New Strategies for Selling to Skeptical Technical Decision Makers” by clicking on this link. .

White Paper 73

White Paper Workshop Roadmap Communication 73

Calabrio

APRIL 25, 2017

Silos are eliminated and brand can better understand the entire customer journey. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 56

Contact Center White Paper Social Media Roadmap 56

Calabrio

APRIL 25, 2017

Silos are eliminated and brand can better understand the entire customer journey. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Calabrio

APRIL 25, 2017

Silos are eliminated and brand can better understand the entire customer journey. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Comm100

FEBRUARY 7, 2018

Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? For example, with UserVoice.).

Customer Engagement 41

Customer Engagement Engagement Social Media White Paper 41

Amity

FEBRUARY 10, 2017

To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. How is the Customer Success team structured at Oracle Marketing Cloud and has that evolved over the past years?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80