ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. The gold in the article is his simple three-step approach to building a customer-focused culture. It’s no easy task, as customers’ wants and needs move quickly. Today, most customers want speed.

Article 62

Article Customer Service 2023 Customer Service Training 62

Experience Investigators by 360Connext

JANUARY 18, 2022

Why does Customer Experience Training Matter? It’s common for Customer Experience (CX) to be misunderstood as reactive customer service, support, or even ‘just being nice to customers.’ I like to define Customer Experience as: A mindset. ’ CX is much more than these, though.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

Kustomer

JULY 28, 2022

In recent years, the idea of customer service has undergone a transformation. The modern customer has shrunk their attention span while raising expectations, all the while becoming quick to allow each and every experience to dictate their relationship with a brand. Customer Service Versus Customer Experience.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

SurveySensum

JUNE 19, 2023

So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Understand Your Customer’s Needs and Expectations According to a Cross-Generational Customer Experience report by Oracle , about 82% of customers have had disappointing experiences with a brand.

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Net Promoter Score Social Media 52

ShepHyken

AUGUST 31, 2016

Customer Support. Have you ever called a company’s phone support number, talk to their customer service rep, have that rep transfer you to another person, only to have to repeat the story all over again? How about when you dial the company’s support number and the automated prompt asks you to put in your customer number.

Insurance 90

Insurance Banking Customer Relationship Management Customer Service Training 90

CX Journey

JULY 29, 2014

Image courtesy of dalbao Businesses are - knowingly or unknowingly - sabotaging their customer relationships. Customers don''t want to put up with it anymore - and they make sure their friends hear about it. My 19 Signs post was more about how customers were not showing their love to brands anymore. Let''s get started.

Customer Centricity 71

Customer Centricity Customer Service Representative Customer Relationships Connections 71