ShepHyken

MARCH 7, 2018

But it does surprise me that the lower-paid positions are often most responsible for interacting with customers. These are great people who work in customer support centers and respond to a customer’s questions and complaints with patience, empathy, and efficiency. They’re your front line for your customers.

Customer Service Representative 180

Customer Service Representative Banking Social Media Customer Service Training 180

ShepHyken

SEPTEMBER 30, 2020

With that in mind, as this week approaches, now is a great time to ask an important question: What do customers want? Simply, customers want a good experience, and customer service plays a big part in that. It’s more than just the front line interacting with customers. Follow on Twitter: @Hyken.

Customer Service 127

Customer Service Poor Customer Service Customer Service Representative Customers 127

ShepHyken

MARCH 18, 2020

A customer service representative answers the phone and hears about a problem a customer is having. It occurred before the customer called. The big question is… how long before the customer called did the problem occur? Here are some examples: Difficult-to-find customer support contact info.

Customer Service Training 103

Customer Service Training Customer Service Representative Contact Center Customer Service 103

ShepHyken

APRIL 12, 2017

Once the customer service representative came on the call, Cindy briefly described the problem. That said, the entire interaction, including fifteen minutes spent on hold waiting for the rep, was now approaching twenty minutes and thus far nothing had been resolved. The frustration began with fifteen minutes of hold time.

Banking 99

Banking Customer Service Representative Customer Confidence Customer Service Training 99

ShepHyken

FEBRUARY 19, 2023

The gold in the article is his simple three-step approach to building a customer-focused culture. The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly. ‘I’m

Article 62

Article Customer Service 2023 Customer Service Training 62

ShepHyken

MARCH 18, 2020

A customer service representative answers the phone and hears about a problem a customer is having. It occurred before the customer called. The big question is… how long before the customer called did the problem occur? Here are some examples: Difficult-to-find customer support contact info.

Customer Service Training 71

Customer Service Training Customer Service Representative Contact Center Customer Service 71

ShepHyken

JULY 9, 2018

6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. CustomerThink) Customer service representatives are problem solvers who need to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers. Start by reading this article.

Article 84

Article 2018 Poor Customer Service Customer Service 84