5 Top Customer Service Articles for the Week of February 25, 2019
ShepHyken
FEBRUARY 25, 2019
My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. A quick read with some important reminders.
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