5 Top Customer Service Articles For the Week of February 24, 2020
ShepHyken
FEBRUARY 24, 2020
(Digital Commerce) The recently revamped VIP program Zappos launched has helped the Amazon-owned retailer build stronger customer loyalty and increase conversion. My Comment: What drives loyalty? Is it a loyalty program with incentives to come back? Or, is it the experience? Follow on Twitter: @Hyken.
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