Totango

MARCH 16, 2021

B2C customer journey to see what’s the same and what’s different. We’ll cover the basics of: Customer journey mapping. How journeys differ for B2B and B2C customers. How to analyze your customer journey. Basics of Customer Journey Mapping.

B2C 117

B2C Customer Journey B2B Customer Journey Mapping 117

ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

2024 71

2024 E Commerce Article Loyalty Programs 71

CSM Magazine

NOVEMBER 18, 2020

For customer service agents on the front line the recent disruption has resulted in a very different working experience. Agents have been working from home for the first time, no longer having the IT systems or immediate support of colleagues and managers they once enjoyed in the physical contact centre.

E-support 52

E-support Customer Journey Mapping Return on Investment Competitive Advantage 52

Totango

MARCH 2, 2021

You can raise brand awareness among SaaS buyers through a number of channels: Advocacy from your existing customers. Whitepapers and e-books addressing pain points. Setting up a post-discovery call to set customer goals. Tracking customer progress toward onboarding completion.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Additionally, great support is crucial in evaluating any software yet it’s sometimes overlooked. up their experience with customer support.

Customer Experience 104

Customer Experience Customers Consulting E-support 104