The Top 7 Churn Management Strategies for B2B Enterprises
Totango
JANUARY 23, 2020
Escalations Go Unresolved: Customers become frustrated if they feel their complaints are going unheard and are unlikely to renew. . Lack of Customer Engagement: Enterprises should provide frequent, helpful, personalized engagements throughout the customer journey. Onboarding is a critical phase in the customer journey.
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