TechSee

MARCH 7, 2022

There is more than one challenge to address and more than one way to gain from effective and on-point customer self-service strategies. Meeting the challenges is key to ensuring a positive customer journey. Poor design, accessibility and navigation will have a significant impact on the customer self-service experience.

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

Interactions

SEPTEMBER 30, 2021

If at any time the conversation needs to be transferred to a customer service representative, the entire context of the patient’s conversation moves with the patient so the agent can easily pick up and continue to resolve the issue in an efficient manner. Utilizing Patient Portals & Digital Assets.

Healthcare 62

Healthcare Virtual Agent Omnichannel Customer Service Representative 62

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. The rise of Artificial Intelligence in customer self-service.

Virtual Agent 132

Virtual Agent Contact Center Return on Investment Competitive Advantage 132

CSM Magazine

AUGUST 19, 2016

There’s no point in simply having a chat function on your site that either isn’t integrated into your overall contact strategy or doesn’t deliver the intelligence or analytics needed to track how successful it is in supporting the customer service function. which can be used to assess and adapt how future interactions are handled.

Customer Engagement 53

Customer Engagement Engagement Multi-Channel Virtual Agent 53

ProProfs Chat

JUNE 14, 2019

The majority (66%) of adults feel that valuing their time is the most important thing a company can do to provide them with good online customer experience. B2B decision makers felt the lack of speed in interactions with their suppliers is the number one pain point, mentioning twice as often as price. Harris Interactive.

2019 90

2019 Customer Service Social Media Poor Customer Service 90

Bold360

AUGUST 24, 2017

Providing a good customer service is definitely a part of CX. The first time a customer encounters your business, it might well be with a customer service representative, either on the phone, on your website, or in person. Virtual Agents. Think about a company like Google.

Customer Service 68

Customer Service Social Media Multi-Channel Virtual Agent 68