InMoment XI

DECEMBER 7, 2023

Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. This is scored on a numeric scale.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

InMoment XI

JANUARY 2, 2023

When you start your CX efforts, you need to consider how to measure it. But “it” is a multi-layered concept, and to truly understand customer experience at scale, you may need to track three very important metrics. What Is Customer Experience? What Is Net Promoter Score (NPS)? What Is Customer Effort Score?

Net Promoter Score 295

Net Promoter Score NPS Metrics Effort Score 295

Gainsight

AUGUST 24, 2020

At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. You can also listen to the recording here or download the presentation here. . We’ve identified three critical steps for optimizing tech-touch customer onboarding.

Multi-Channel 105

Multi-Channel Webinar Effort Score Metrics 105

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Creating customer personas and mapping customer journeys is another vital facet of customer experience strategy, which we will explore in more detail later on.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Creating customer personas and mapping customer journeys is another vital facet of customer experience strategy, which we will explore in more detail later on.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Kustomer

JULY 28, 2022

More engaged customer base: Great CX is about flexibility to meet your customers where they’re at. An omnichannel approach , or providing consistent service across all communication channels , makes engaging with your customers that much more accessible. Listen to the Podcast: Secrets to Improve CX.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105