Experience Investigators by 360Connext

MAY 19, 2015

That’s why customer journey mapping is such an inviting idea. When we map out the actual journey our customers take and turn it into a beautiful visual? Beautiful customer journey maps are easy to find. I love the idea of mapping out the journey for your customers.

Customer Journey Mapping 234

Customer Journey Mapping Customer Journey Workshop Social Media 234

Experience Investigators by 360Connext

FEBRUARY 9, 2018

Does it drive the next best action, or leave them scratching their heads and dropping out of the journey? Mixed message can make their way into signage, marketing materials, online experiences, and countless other touchpoints within every customer journey. Do you have a customer journey map?

Touchpoint 207

Touchpoint Customer Journey Mapping Workshop Customer Journey 207

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Customer experience is a new department , focus or strategy and leaders need a resource. Customer Journey Mapping.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

AUGUST 9, 2017

I’m a big believer in mapping the experience. But I’ve seen this become the latest shiny thing in customer experience. Hold a workshop! Customer journey mapping is not the problem. It should be a living, evolving way to understand your customer’s journey both today and in the future.

Customer Journey Mapping 181

Customer Journey Mapping Workshop Webinar Customer Journey 181

Lumoa

JULY 17, 2023

As companies interact with digital customers through various channels, from mobile to social, providing a personalized and seamless customer journey for each customer is becoming increasingly important. In the digital age, CX touchpoints, such as chatbots and online forms, are crucial in shaping customer perceptions.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. UNLOCK BETTER AUTO CUSTOMER EXPERIENCES. Or open in a new tab).

Omnichannel 40

Omnichannel Automotive 2018 2025 40