Experience Investigators by 360Connext
FEBRUARY 9, 2018
Mixed message can make their way into signage, marketing materials, online experiences, and countless other touchpoints within every customer journey. It’s also a great way to bring different departments together and find creative ways to close gaps in communications, processes, and the overall experience.
ShepHyken
MARCH 4, 2024
The traditional playbook is becoming obsolete, and B2B buyers demand seamless online experiences. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.
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Experience Investigators by 360Connext
MAY 20, 2015
Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. The best leaders are part of the best teams. They understand the idea of “Sharpening the Saw” and are willing to invest in it.
Experience Investigators by 360Connext
AUGUST 9, 2017
I’m a big believer in mapping the experience. But I’ve seen this become the latest shiny thing in customer experience. Hold a workshop! The process of mapping and those workshops should result in participants internalizing how they fit in the overall experience and how mapping can help.
Kustomer
JULY 24, 2020
Trust us, we get that it has been tough being at home all day, but in the spirit of #alonetogether join Kustomer & Alice’s Table for a fun flower arranging workshop! Join us for a jam-packed all-online experience as we reveal new product updates, Kustomer’s roadmap for the future and more. Kustomer Conference.
CSM Magazine
JUNE 14, 2023
To keep your online business thriving, be sure to monitor social media analytics and adjust your strategy based on the data. Creating Memorable In-Store and Online Experiences Personalized Customer Interaction Take the time to understand customers needs and preferences.
Experience Investigators by 360Connext
MAY 19, 2015
I attended a workshop from a large organization well known for journey mapping. They sign a contract and cross their fingers, but if the goal of the map is to better understand customers in reality, software forces them into a prepared model that may or may not fit. Software isn’t the answer, but it can be part of the solution.
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