Experience Investigators by 360Connext
FEBRUARY 9, 2018
Mixed message can make their way into signage, marketing materials, online experiences, and countless other touchpoints within every customer journey. It’s also a great way to bring different departments together and find creative ways to close gaps in communications, processes, and the overall experience.
Experience Investigators by 360Connext
MAY 20, 2015
Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Customer-centric Culture & Communications. And much of that culture starts with communication.
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CSM Magazine
JUNE 14, 2023
By prioritizing an understanding of customer needs and preferences, both in your retail store environment and online shopping experience, you’ll create a positive experience that keeps them coming back for more. Embrace digital communication channels and CRM integration to make a lasting impression on your customers.
Experience Investigators by 360Connext
MAY 19, 2015
If we can understand that, then we can understand what and how and when to sell, communicate and appreciate them! I attended a workshop from a large organization well known for journey mapping. We all want to better comprehend why our customers behave the way they do and when they make certain choices.
Experience Investigators by 360Connext
AUGUST 9, 2017
I’m a big believer in mapping the experience. But I’ve seen this become the latest shiny thing in customer experience. Hold a workshop! The process of mapping and those workshops should result in participants internalizing how they fit in the overall experience and how mapping can help.
Lumoa
JULY 17, 2023
For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company. Seamless experiences With the aforementioned multi-channel personalization comes another factor: the ability to offer an omnichannel experience.
Thunderhead
OCTOBER 19, 2018
One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. It was thought-provoking; Jamie’s visual would not be out of place at a customer experience workshop.
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