ShepHyken
MARCH 4, 2024
‘Experiences over things’ has become the millennial’s mantra, and it’s flowing through to previous and future generations too. Experiences matter more because they have staying power and for brands to create memorable connections and build long-term loyalty, they need look no further than travel experiences.
Experience Investigators by 360Connext
MAY 20, 2015
Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. What can we do to help our employees understand their connection to the customer? Training, online events and webinars.
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CSM Magazine
JUNE 14, 2023
By focusing on key areas such as fostering genuine connections, providing extensive product knowledge, and efficiently handling customer concerns, you can ensure that your customers won’t just be satisfied – they will become loyal advocates for your store. In-store events can also be a great way to deliver memorable experiences.
Kustomer
JULY 24, 2020
Trust us, we get that it has been tough being at home all day, but in the spirit of #alonetogether join Kustomer & Alice’s Table for a fun flower arranging workshop! Free online event registration here. Miss the camaraderie with industry peers? Request to receive farm-fresh flowers here. Date : August 20, 2020.
Experience Investigators by 360Connext
MAY 19, 2015
I attended a workshop from a large organization well known for journey mapping. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Lumoa
JULY 17, 2023
In This Article: The Connection between Digital Transformation and Customer Experience Meeting Customer Demands: How Digitizing Customer Experience Drives Digital Transformation Success Key Drivers of Customer Experience Digital Transformation 1. Immersive experiences 7. A great example of this is Sephora.
Thunderhead
OCTOBER 19, 2018
One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. Change is happening quickly [we shared thoughts on connected experiences in a previous post ].
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