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What Does It Take To Shift To A Human-to-Human Way Of Doing Business?

Maz Iqbal

We may not be able to define-measure-calculate quality. The quality that you/i/we experience from the people we interact with, work with, sell to, buy from, makes a huge difference to our experience of living. One hundred mediocre singers are not the equal of one top-notch singer… - Richard Rumelt, Good Strategy Bad Strategy.

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Customer Journey Mapping: It?s Not Just About the Destination

Education Services Group

If only we encountered more companies who embrace a similar mindset when it comes to knowing how customers experience their products and services. We would see impressive strides in customer engagement and customer retention. Interview customers, analyze data from your systems, and gather analytics on web traffic, and more.