Lessons Learned from the Frontlines of CX: Add Channels or Risk Becoming Irrelevant
Bold360
MARCH 29, 2021
We’ve witnessed dramatic, rapid shifts in preferred customer engagement channels at a time of social distancing and people working (and doing nearly everything else) from home. 3 Big Trends in Customer Engagement . 3 Big Trends in Customer Engagement . Technology does what it does best, as do people.
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