Remove Customer Relationship Management Remove Customer Relationships Remove Return on Investment Remove Roadmap
article thumbnail

The strategic role of IT in designing employee experiences

Qualtrics

Enhanced customer experience: Sophisticated customer relationship management (CRM) technology tells you not only what your customers want and need , but also helps you predict their behaviors, so you can serve them before a competitor does. You can send out IT surveys to ask these questions. Have we got a map?

article thumbnail

15 Use Cases for Enterprise Resource Planning (ERP)

Circular Edge

If you’re a business owner or finance leader, you likely already know the “what” of enterprise resource planning (ERP) software: It’s a unified database and set of applications that brings together financials, supply chain, human resources, customer service and other data and business processes. Financial Management.

article thumbnail

What is ERP (Enterprise Resource Planning)?

Circular Edge

For example, products-based companies typically have modules for accounting, inventory and order management, customer relationship management (CRM) and, if they produce or assemble products, manufacturing. Services businesses may turn to modules for accounting, project management, professional services automation and CRM.