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AI in Call Centers: Top innovations for 2021

TechSee

AI enhances existing self-service capabilities, such as smart FAQ and IVR, with the new cognitive capabilities in chatbots or virtual agents. Predictive analytics for customer relationship management can be applied throughout the customer’s lifecycle – acquisition, relationship growth, retention, and win-back. .

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.

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The 12 Best Customer Service Software Tools for 2022

Kustomer

Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain.

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