LoyaltyPlus

JUNE 12, 2022

It provides the tools essential to drive deep customer insights and use them to activate personalised and valuable interactions between the hotel and its guests. Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour.

Hotels 52

Hotels Tourism Guest Experience Social Media 52

Talkdesk

MARCH 17, 2020

travel and tourism industry at least $24 billion in foreign spending alone. This developing crisis is wreaking havoc on contact centers who are now struggling to keep up with a sudden influx of inquiries and cancelations while simultaneously strategizing on ways to keep customers informed, engaged and loyal.

Contact Center 94

Contact Center Tourism Travel Call Center 94

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. Apart from being an author, Kerry is also a renowned speaker and an insightful coach.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

SurveySensum

JULY 14, 2020

A Customer Experience Podcaster, Blogger, Best-Selling Author of ‘How to Wow’ and a new book ‘Punk CX’, and Forbes Contributor, Adrian Swinscoe is also a Customer Experience and Service Consultant. A former UK Customer Experience Awards judge, Salman Sharif is a Customer Experience Specialist and Influencer.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Arie Goldshlager.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Arie Goldshlager.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Comm100

FEBRUARY 6, 2018

Need : CRM — includes lead tracking, note taking, calendars, task management; sales force automation (SFA). Travel and Tourism. Emerald ISO Travel Solutions : A CRM that meets the needs of the tourism market, providing campaign management systems, complaint management, brochure fulfillment and more.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42