UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too.

Omnichannel 90

Omnichannel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too.

Omnichannel 72

Omnichannel Consumers Brands Contact Center 72

SmartKarrot

FEBRUARY 16, 2022

Poor product images and higher website loading times are unacceptable to over 55% of online customers aged 18-24. In 2022, concentrating on your mobile user experience is essential. 43% of new-age customers get in touch with customer service via mobile devices.

2022 10

2022 Customer Experience E Commerce Social Media 10

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. Online reviews of engagement tools show that Salesforce has the best user-friendly interface when compared to other CRM software solutions such as Siebel and SugarCRM.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42