Retently

MARCH 18, 2024

This process can help companies refine their customer service strategies , ensuring they provide the best possible support to their customers. Improving customer experience Each customer’s experience with a business is unique and personal, and surveys can provide invaluable insights into these individual perceptions.

Customer Service 141

Customer Service Net Promoter Score Customer Service Representative NPS 141

ShepHyken

JULY 24, 2023

I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. They have elevated customer service expectations and demand nothing short of perfection. My Comment: I love a good list, and this one fits the bill.

Article 12

Article Customer Service 2023 Retail 12

delighted

OCTOBER 5, 2021

The same shift towards the customer comes with a newfound need for impeccable customer service. Companies and researchers collect data year-over-year that support the need for a dedicated customer service strategy: – 90% of customers find customer service important when choosing a brand.

Metrics 89

Metrics Net Promoter Score Customer Service Effort Score 89