ShepHyken

OCTOBER 29, 2023

It will also talk about how keeping customers can help your Conversion Rate Optimization (CRO), Return on Investment (ROI), and general customer experience. Keeping your customers close is all about it, like a favorite coat that you just can’t give up. That sounds like a strong trio, right?

Article 67

Article 2023 Customer Service Loyalty Programs 67

ShepHyken

MAY 12, 2019

(CEO Magazine) The introduction of Voice of the Customer solutions enables a predictive management style that operates effectively the same way that a check-up at the doctor does. ” That statement caught my eye, and it turns out, at least for larger companies, a Voice of the Customer (VoC) program could do exactly that.

2019 94

2019 Article Loyalty Programs Customer Service 94

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Measuring ROI on Customer Experience Projects.

Customer Experience 94

Customer Experience ROI Metrics Net Promoter Score 94