Customer Retention, Customer Success, Return on Investment and White Paper

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Customer Retention

Customer Success

Return on Investment

White Paper

Step Out of the Customer Success Silo and into the Light of Education Services

Education Services Group

MAY 25, 2018

If it were possible to just make one sale, stop there and have a “forever customer,” everyone would be a Customer Success (CS) pro. It requires relationship building, thoroughly understanding customer needs, advocating for their wants, and helping every customer — not just the largest — flourish in ways they never could alone.

Customer Success

Customer Success White Paper Customer Journey Mapping Return on Investment

The Customer Success Maturity Model Part 3: “Transform” Capabilities (Optimizing CS)

Education Services Group

APRIL 25, 2021

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. You’ve done it! Queue the parade! Record scratch.

Customer Success

Customer Success Roadmap White Paper Customer Journey Mapping

CXDNA Update

Step Out of the Customer Success Silo and into the Light of Education Services

The Customer Success Maturity Model Part 3: “Transform” Capabilities (Optimizing CS)

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