Education Services Group

MAY 25, 2018

Building on that last point, when CS teams outsource to the right CS partner, they experience significant return on investment. Overall cost savings mitigate expenses. And working with a partner experienced in ES and CS eliminates sometimes-insurmountable learning curves.

Customer Success 45

Customer Success White Paper Customer Journey Mapping Return on Investment 45

Comm100

DECEMBER 8, 2017

Thank you letters are an important part of making your customers feel valued, and letting them know how much you appreciate them. They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. What to Consider When Writing a Thank You Letter to Your Customer.

Social Media 50

Social Media Return on Investment White Paper Customers 50

Education Services Group

APRIL 25, 2021

A 2020 Forrester report determined that a well-designed Customer Success program can yield a 91% return on investment over a three-year period. Here are the final six capabilities for a well-designed Customer Success organization. Engaged and productive CSMs are better able to grow an engaged and happy customer base.

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91

Bold360

NOVEMBER 30, 2016

This is the functionality that will offer a real return on investment. Tie those same business objectives to the benefits or KPIs you’re aiming for, such as a reduction in customer support staff or increased sales. Learn how a customer service bot can help you improve customer retention and cx- download our free white paper!

Definition 104

Definition ROI White Paper 2016 104