Remove Customer Retention Remove Return on Investment Remove Roadmap Remove White Paper
article thumbnail

The Customer Success Maturity Model Part 3: “Transform” Capabilities (Optimizing CS)

Education Services Group

A 2020 Forrester report determined that a well-designed Customer Success program can yield a 91% return on investment over a three-year period. Here are the final six capabilities for a well-designed Customer Success organization. CS Roadmap. I could write an entire white paper on Customer Success monetization.