Education Services Group

MAY 25, 2018

If you lack CSMs (or need an Education Sales liaison), know that there are outsourced CS organizations like ESG at the ready who can supply Virtual Customer Success Managers (vCSM) and Education Sales experts. Building on that last point, when CS teams outsource to the right CS partner, they experience significant return on investment.

Customer Success 45

Customer Success White Paper Customer Journey Mapping Return on Investment 45

Comm100

DECEMBER 8, 2017

Thank you letters are an important part of making your customers feel valued, and letting them know how much you appreciate them. They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. What to Consider When Writing a Thank You Letter to Your Customer.

Social Media 52

Social Media Return on Investment White Paper Customers 52

Education Services Group

APRIL 25, 2021

Even if you’re in the earliest stages of Customer Success, you can start implementing (nearly) any of the 17 capabilities right off the bat. You might start with a fantastic human capital management program for your CS team. Human Capital Management. I could write an entire white paper on Customer Success monetization.

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91

Bold360

NOVEMBER 30, 2016

Of course, the manpower required to effectively manage and maintain these various communication systems is substantial, and it often doesn’t make sense for companies to invest the overhead required for such an all-encompassing initiative. Knowledge Management System (KMS) – enabling team members to manage bots.

Definition 104

Definition ROI White Paper 2016 104