Education Services Group

MAY 25, 2018

Skipping the development of a customer journey map. Not introducing ES into every stage of the customer journey. Limiting ongoing conversation or not fully engaging with customers. Passing up evaluation points to get feedback from customers. Taking on too much too fast. NOW FOR THE HONEY DO LIST.

Customer Success 45

Customer Success White Paper Customer Journey Mapping Return on Investment 45

Comm100

DECEMBER 8, 2017

Thank you letters are an important part of making your customers feel valued, and letting them know how much you appreciate them. They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. What to Consider When Writing a Thank You Letter to Your Customer.

Social Media 52

Social Media Return on Investment White Paper Customers 52

Bold360

NOVEMBER 30, 2016

Missing knowledge reports or feedback – letting you know when your bot is unable to answer questions or provide accurate responses due to lack of accessible knowledge. This is the functionality that will offer a real return on investment. Knowledge Management System (KMS) – enabling team members to manage bots.

Definition 104

Definition ROI White Paper 2016 104