West Monroe

JULY 24, 2017

Contact centers will continue to get smaller and smarter as self-service, automated engagement, and digital operations mature. It leads an intelligent conversation with customers and responds to questions. Virtual Agents get smarter over time, and free up time for live agents to handle more difficult and emotional issues.

Virtual Agent 53

Virtual Agent Contact Center Technology Social Media 53

Tricia Morris

OCTOBER 28, 2015

When ignored, self-service content quickly becomes dated and/or inaccurate, and use and customer satisfaction swiftly decline. Leaders not only maintain their self-service offering; they add to, delete or revise based on usage reports, customer feedback, ratings and keyword searches. and how to measure ROI.

2016 83

2016 Virtual Agent ROI 2015 83

ProProfs Chat

JUNE 14, 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. Doing so will give the customers the impression that brands care for them.

2019 90

2019 Customer Service Social Media Poor Customer Service 90

Bold360

AUGUST 24, 2017

CX is so much more than customer service. Providing a good customer service is definitely a part of CX. The first time a customer encounters your business, it might well be with a customer service representative, either on the phone, on your website, or in person. Virtual Agents.

Customer Service 68

Customer Service Social Media Multi-Channel Virtual Agent 68