CSM Magazine

MAY 14, 2024

The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business. Effective customer service training is a strategic imperative for businesses aiming to foster satisfaction, loyalty, and competitive advantage.

Customer Service Training 52

Customer Service Training Customer Service Customer Service Representative Competitive Advantage 52

Myra Golden

DECEMBER 19, 2017

Last week I delivered a customer service training session where part of our focus was moving employees out of an attitude of personalization to an emphasis on finding a win-win solutions for problems. I have attended many customer service trainings and I have worked in customer relations for many years.

Customer Service Representative 45

Customer Service Representative Customer Service Workshop Customer Service Training 45

ShepHyken

SEPTEMBER 24, 2023

Due to an unprecedented booming economy, leaders started taking shortcuts, solely focusing on sales and profit, reducing their hiring standards to fill positions, and expecting and demanding more of their employees including their customer service representatives, yet not investing in the employee culture and customer experience.

Article 71

Article Customer Service 2023 Workshop 71

Myra Golden

FEBRUARY 21, 2017

Before all of my onsite customer service training workshops, I like to listen to a random sample of calls between employees and customers. This call review helps me to know exactly where to focus in my training. I just finished reviewing calls for a client I’ll be working with in Chicago.

Customer Service Training 64

Customer Service Training Workshop Hotels Customer Service Representative 64