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Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

If a computer program could tell you such descriptive phrases as “Struggling to contain excitement,&# “Getting angry,&# or “Warm and fuzzy,&# you would know how to address each individual customer to maximize customer service excellence. The program can even tell if a customer is unlikely to buy.

Blog 41
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Service Untitled» Blog Archive » Accountability in customer service

Service Untitled

We also need to develop levels of trust for our customer service representatives. People have to be able to make independent decisions, however these decisions can be based on a team spirit that shares information, and provides feedback for continual improvement. If I shop at Walmart for a pair of denim.

Blog 41
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Service Untitled» Blog Archive » How to diffuse an angry customer

Service Untitled

The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&# How could this entire situation been avoided and the customer’s anger diffused? Consumers do not want to be scolded; they want their problems solved.

Blog 42
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Freshdesk vs. Zendesk: The Giants of Customer Support and Help Desk Software

Kustomer

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. This dual focus provides a better perspective of both operational performance and customer experience. Freshdesk Overview Freshdesk , a flagship product of Freshworks Inc.,