Service Untitled
MAY 27, 2010
If a computer program could tell you such descriptive phrases as “Struggling to contain excitement,&# “Getting angry,&# or “Warm and fuzzy,&# you would know how to address each individual customer to maximize customer service excellence. The program can even tell if a customer is unlikely to buy.
Service Untitled
JUNE 14, 2010
We also need to develop levels of trust for our customer service representatives. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?
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Service Untitled
JANUARY 15, 2010
The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&# How could this entire situation been avoided and the customer’s anger diffused? Consumers do not want to be scolded; they want their problems solved.
Kustomer
JUNE 7, 2023
We help businesses of all sizes connect with customers the same way they do with family and friends, on the channels of their choice, by delivering a messaging-first experience that builds trust and strengthens customer loyalty. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization.
Kustomer
FEBRUARY 19, 2024
is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Managers can also define custom roles and permissions for their team members, ensuring that each agent has access only to the features and data necessary for their specific responsibilities.
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