Ecrion

JULY 22, 2019

Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.

Customer Service Training 78

Customer Service Training Customer Service Poor Customer Service E Commerce 78

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 106

Customer Service Training Customer Service Contact Center Culture 106

ShepHyken

JULY 22, 2020

After all, I represent not just that one sale, but potential future sales. I might also share my experiences with others, which could turn into more sales for them. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Definition 163

Definition Poor Customer Service Customer Service Training Sales 163

Michel Falcon Experience

OCTOBER 21, 2019

Most companies are either product, sales or marketing-centric. To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. You Aren’t Hiring Customer-Centric People.

Customer Service 111

Customer Service Customer Journey Mapping Customer Centricity Advertising 111

ShepHyken

DECEMBER 4, 2017

My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service. The government admits to delivering poor customer service. They have to ensure customers’ online experiences run smoothly.

2017 0

2017 Article Customer Service Government 0

ShepHyken

SEPTEMBER 10, 2018

This interview shares some of Mikhail’s most recent observations about how chatbots, AI and digital technology is changing the world of customer service. How to train your agents to avoid these 5 customer service fails by Rhiân Davies. Personalize Customer Service To Boost Sales Opportunities by Michael Mink.

Article 13

Article 2018 Customer Service Social Media 13