Here’s a New Word: Skimpflation
ShepHyken
DECEMBER 8, 2021
I recently went to breakfast at a hotel. Rather than deliver a poor customer service experience, they felt it was better to shut down part of the restaurant. It’s not that they want to do it. They have no choice. . There was a line, yet there were a number of open tables. I asked the manager why we couldn’t be seated.
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