CSM Magazine
NOVEMBER 12, 2015
Think about it, can you recall a recent experience where the customer service was really bad? Think of other places you have spent your hard- earned paycheck: grocery store, bank, restaurant, a fast food chain, a department store, a gas station, a hotel, an airline, an online merchant and the list could go on. Sure you can.
ShepHyken
DECEMBER 8, 2021
I recently went to breakfast at a hotel. Rather than deliver a poor customer service experience, they felt it was better to shut down part of the restaurant. It’s not that they want to do it. They have no choice. . There was a line, yet there were a number of open tables. I asked the manager why we couldn’t be seated.
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Myra Golden
AUGUST 15, 2017
The sun set my “sleep clock,” as my mother would say, and I just wanted to have food delivered to my hotel room and then retreat to my bed. A food delivery service left a postcard in my hotel room. The note said, “Quick delivery to XYZ Hotel.” I’m in a hotel, how can I eat my salad and entree without a fork?”.
ShepHyken
JUNE 24, 2019
The customer service you provide would be… Amazing! Poor customer service can impact more than just those who experience it by Kristen Dalli. Consumer Affairs) Most consumers can relate to either seeing or experiencing poor customer service, whether it’s at a restaurant, hotel, or the grocery store.
ShepHyken
APRIL 8, 2019
Here are some reminders of what it takes to keep your customers happy – and coming back. Hotel Guest Service: Being Capable Is Not Enough by Steve Curtin. Hotel Executive) Having been enticed by all the images of the specialty cocktail, I was looking forward to ordering one. A good service opportunity went bad.
CSM Magazine
JULY 2, 2021
Consistent High-quality Customer Service Is Crucial. It is not only in luxury hotels and restaurants where you will find top-rated customer service in Japan. You will find the exact same quality of service in grocery shops and fast food joints. Every Customer Matters.
CSM Magazine
MAY 31, 2022
Of course, you can’t let employees run wild and give away huge amounts of money in order to satisfy your customers. The Ritz-Carlton, by the way, has a limit of $2,000, but that’s because it’s a luxury hotel chain with hotels at exotic locations throughout the world. The Lifetime Value of your Customers.
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