CSM Magazine

JULY 2, 2021

Japan arguably has the most polished customer service in all the world, so it is worthwhile for any customer service professional to carefully consider why Japan has such world-class service. Omotenashi,” which translates as “hospitality,” is a part of everyday life in Japan. Every Customer Matters.

Customer Service 52

Customer Service Poor Customer Service Hospitality Hotels 52

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

Article 101

Article 2019 Customer Service Hotels 101

Service Untitled

JULY 3, 2012

So how can Wells Fargo and other institutions or businesses become more customer service friendly? Why isn’t there an application that will take my phone number and call me back as soon as the next customer service agent is available? Train customer service agents better. photo by: prayitno.

Customer Service 72

Customer Service Banking 2008 2011 72

Service Untitled

NOVEMBER 8, 2010

I think we have all been the victims of poor customer service; those agents who hate their jobs, have no solutions, and should never have picked up the phone that day. Personally, I think it validates even more the need for exceptional training of only the best customer service representatives a company can afford.

Customer Service 42

Customer Service Hospitality Banking Poor Customer Service 42

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Poor Customer Service Consumers 128