SmartKarrot

AUGUST 12, 2021

Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Develops strong customer relations by deeply understanding their needs and mapping them to the value of Jama Connect during the post-launch phase of the customer lifecycle. Apply here: [link].

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Click here to view SlideShare. Level of maturity.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions for government and public sector organizations at X4. There are stories of XM in action, thought leadership from the best in the business, and much, much more. Take a deep dive into XM in government. World-class thought leadership. What’s new in XM. But why the slow progress?

Government 29

Government 2020 Leadership Events 29

Qualtrics

FEBRUARY 18, 2020

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. World-class thought leadership. Take your XM program to a new level with world-class thought leadership. Ask any exec and they’ll tell you they want to lead their industry in customer experience.

2020 29

2020 Government Leadership Events 29

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. ” – Shep Hyken.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the most inspirational stories to the thought leadership that will give you plenty of ideas to get ahead of the game. World-class thought leadership. Take your CX program to a new level with world-class thought leadership.

2020 29

2020 Customer Experience B2B Leadership 29

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. How do I cancel?"

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114