Gainsight
MARCH 15, 2022
It’s helpful to know if leadership cares only about sales and wants CS to make do with sales SaaS.”. Sometimes finding out if they’re walking the talk is as easy as asking a leader what their definition of a customer-centric company is and getting them to provide real-world examples of what they’ve done that makes them customer-centric. “I’d
ChurnZero
JULY 2, 2020
Incorporating the customer’s voice into the journey is so important. Because that’s not just customers having an idea of a voice, it’s literally the customers’ voice. They see the thought leadership content and best practices we share with our customer base.
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SmartKarrot
AUGUST 12, 2021
Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Develops strong customer relations by deeply understanding their needs and mapping them to the value of Jama Connect during the post-launch phase of the customer lifecycle. Apply here: [link].
SuiteCX
MARCH 31, 2015
It is very similar to the process and structure around data governance which is a more mature capability in many companies. ©2015 suitecx – Confidential What is the main purpose and goal of your journey mapping efforts?
SmartKarrot
JUNE 29, 2021
Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers. As part of the DocMatter leadership team, you will present department metrics and outputs to executive leadership and during company-wide meetings. Apply here: [link].
ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.
SmartKarrot
MAY 24, 2022
Apply here: [link] Role: Customer Success Director Location: Remote, New York, NY, US Organization: People.ai As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customer’s sales, marketing, and operational leadership. into their sales/marketing stack.
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