Customer Voice Government Leadership Technology 
Customer Bliss
DECEMBER 13, 2016
billion P&L for CA Technologies. Then took on his current roleL General Manager, Global Customer Success and Support at CA Technologies. High Performance Team Development & Leadership, • Public Speaking (Company, Industry, Financial). That’s from his LinkedIn, which can be found here. Uniting The C-Suite.
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.
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ijgolding
APRIL 4, 2016
Ultimately, every business in the world has been delivering a customer experience since the beginning of time – it is only in recent years that organizations have become conscious of that fact. Failure to have the resource or capability to actually IMPROVE customer focused priorities. Lack of governance and ownership.
Qualtrics
FEBRUARY 18, 2020
Check out our guide to the must-see sessions for government and public sector organizations at X4. There are stories of XM in action, thought leadership from the best in the business, and much, much more. Take a deep dive into XM in government. World-class thought leadership. Get hands on with the technology.
SuiteCX
MARCH 31, 2015
CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Click here to view SlideShare. Level of maturity.
Lumoa
FEBRUARY 9, 2023
According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? ” – Shep Hyken.
Qualtrics
FEBRUARY 17, 2020
Check out our guide to the must-see sessions at this year’s X4 from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Get hands on with the technology. XM leadership - taking the whole company with you.
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